FAQ

 

Frequent Asked Questions

 
1How can I change my shipping address?
By default, the last used shipping address will be saved into your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
2How do I activate my account?
The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at help@samplestore.com
3What do you mean by points? How do I earn it?
Because you are important to us, we want to know what you think about the products. As an added value, every time you rate the products you earn points which go straight to your account. 1 point is added to your account for every review that you give. You will need those points in order to redeem the sample products. So keep rating the products to keep earning points!
4How can I track my orders & payment?
After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from Singapore Post Limited (SingPost).
5How do I cancel my orders before I make a payment?
After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.
1How can I change my shipping address?
By default, the last used shipping address will be saved into your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
2How do I activate my account?
The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at help@samplestore.com
3What do you mean by points? How do I earn it?
Because you are important to us, we want to know what you think about the products. As an added value, every time you rate the products you earn points which go straight to your account. 1 point is added to your account for every review that you give. You will need those points in order to redeem the sample products. So keep rating the products to keep earning points!
4How can I track my orders & payment?
After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from Singapore Post Limited (SingPost).
5How do I cancel my orders before I make a payment?
After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.